Open billing and customer support
Use the Billing and Help links to leave Enhance and continue in the Snappy Host client area.
Where Main navigation → Billing or Help
What this is for
- Reach the Snappy Host client area from Enhance.
- Keep hosting operations separate from commercial and support requests.
- Recognise when a separate client-area sign-in may be required.
Before you start
- Know whether the issue is commercial or support-related rather than a control-panel configuration task.
- Have the authorised Snappy Host client-area login available if it differs from Enhance.
Steps
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1
Select Billing for commercial or account matters, or Help for customer support.
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2
Expect the link to open the Snappy Host client area outside the Enhance control panel.
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3
Sign in with the authorised client-area account if prompted.
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4
Choose the relevant service, invoice or support route in that portal.
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5
Return to Enhance for website, domain, email and hosting configuration work.
Check it worked
- Billing or Help opens the genuine Snappy Host client area over HTTPS.
- The correct customer account, service, invoice or support route is visible after sign-in.
Tip
Do not enter an Enhance password into another page unless your organisation deliberately uses the same authorised identity provider.
What the controls do
| Control | What it means |
|---|---|
| Billing | An external link to the Snappy Host client area for commercial account matters. |
| Help | An external link to the Snappy Host client area for support. |
| Enhance | The operational control panel documented by the rest of this help centre. |