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Snappyhost

Subscribe a customer to a package

Attach a hosting package to a customer and track its resource usage against the package limits.

Where Customers → customer → Packages → Subscribe package

Enhance customer package subscription and resource usage

What this is for

  • Grant a customer hosting resources and tools.
  • Support multiple subscriptions when required.
  • See consumption against each allowance.

Before you start

  • Confirm the customer, commercial package and agreed allowances.
  • Check whether adding another subscription or replacing an existing one is intended.

Take care

Confirm the commercial package and intended customer before subscribing, replacing or removing resources.

Steps

  1. 1

    Open the customer and choose Packages.

  2. 2

    Select Subscribe package and choose the intended package template.

  3. 3

    Confirm the package name and subscribe it.

  4. 4

    Review the subscription ID and the website, staging, disk, bandwidth, email and database limits.

  5. 5

    After customer activity, refresh usage and investigate limits that are unexpectedly close.

  6. 6

    Document any package replacement or cancellation before changing the subscription.

Check it worked

  • The customer Packages tab shows the correct package and a unique subscription ID.
  • The website, disk, bandwidth, mailbox and database limits match the selected package.

What the controls do

Control What it means
Subscribe package Creates a new package subscription for the selected customer.
Subscription ID The unique reference for this customer-package relationship.
Usage card Shows current consumption against each package limit.
Refresh Requests updated resource usage from the platform.