Choose the right backup or restore

Understand full account backups, partial backups and the separate JetBackup tool before protecting or restoring data.

Where Tools → Files → Backup Wizard

Before you start

Decide what you need: an account archive for migration, website files, a database, or email forwarding/filter settings.
Keep a current backup outside the hosting account, in private storage.

1

Choose Back Up to make a copy. The next screen separates Full Backup from partial options for Home Directory, Databases, and Email Forwarders & Filters.
2

A full backup is an account archive. On its generation page, choose the destination and notification option before generating it. Wait for completion before downloading the finished archive.
3

For a partial backup, select the category and then the available download for your directory, database or domain. Keep the file unchanged and label it with the date.
4

Choose Restore only if you already have a compatible partial backup. Select its category, choose the file from your computer, and check it carefully before using Upload. Restoration can overwrite newer data.
5

Open Backup Wizard under Files. The first screen offers Back Up and Restore; these perform different jobs.

Choose Back Up to make a copy, or Restore to upload a partial backup.
6

For a full account restoration, contact your hosting provider. Backup Wizard does not restore full account archives. For host-generated recovery points, open JetBackup 5 and check available dates and data types.

The alternative Backup interface also separates full and partial backups.

Check the download finished and the saved file has a plausible size. Keep a private off-server copy.
After a restore, check the website and database-dependent functions. Where mailbox files were restored, also check recent messages.